Post by EMMWHAT DO YOU DO WHEN FILES WITHEXT .CHM (QUESTION MARK ICON
HELP FILES) WON'T DISPLAY AND IF THEY DO INCOMPREHENSIBLE
TEST SHOWS UP? THANK YOU.
Here are some things to try:
1) Make sure that your system meets the minimum requirements for HTML
Help (.chm) files, as outlined here:
http://www.mvps.org/htmlhelpcenter/htmlhelp/hhsysreq.html
2) Use MJ's Help Diagnostics to check that all the components used to
display HTML Help files are properly installed and registered.
http://helpware.net/downloads/index.htm#MJs
(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)
3) Use Microsoft Critical Update 811630 to upgrade the HTML Help
viewer components. This is available from here:
http://support.microsoft.com/?kbid=811630
4) Search your hard disk for and delete (or rename) the file hh.dat.
This dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, changes that you've made to
the size and position of a help window, etc.), and can cause the files
to misbehave if it has somehow been corrupted. Windows will create a
new version of hh.dat when you next open any .chm file.
5) Empty your Temporary Internet Files directory (in Internet
Explorer, Tools > Internet Options > General tab > Delete Files). A
full TIF directory can cause HTML Help files to misbehave.
--
Pete (Microsoft Help MVP)